Refund Policy for Apparel Products 

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We are collaborating with Printful to print and deliver the items from our store. We, VroomBoiz Store, design the products for the store and Printful, makes and delivers them. “Return Policy” is based on Printful’s “Return Policy”. We are unfortunately unable to provide returns, refunds or exchanges, unless a product is damaged (as reviewed by Printful). 

We only replace (exchange) items if they are defective or damaged. To be eligible for a exchange of a damaged good, clear pictures of the item must be taken and emailed to (contact@vroomboiz.com) and will be reviewed by Printful. We will send a return merchandise authorization (RMA) number to be exchanged with the same item. 

ALL SALES ARE FINAL as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email: contact@vroomboiz.com within 14 days. We DO NOT accept returns or replacements in the case where the customer has a buyers remorse or needs a smaller/larger size or a different color.

Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email info@orangeom.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.

Lost Shipments 
VroomBoiz online store operates with Printful, a custom print fulfillment services. It is the CUSTOMER'S RESPONSIBILITY TO FILE ANY CLAIM WITH A SHIPPING CARRIER for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.

Orange Om will work with Printful to review replacement/return requests only if:
(a) a product is damaged, or there is a print error
(b) OrangeOm receives a complaint with pictures (contact@vroomboiz.com) within 7 days from the day the product was delivered to the customer.

Reasons for Returns
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful headquarters. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Unclaimed - Shipments that go unclaimed are returned to the Printful head quarters and you will be liable for the cost of a reshipment to you.

Shipping
We only replace items if they are defective or damaged. Printful do not offer any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size. If you need to exchange a defective or damaged item for the same item, send us an email at contact@vroomboiz.com to get the return merchandise authorization (RMA) number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering. 

International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. 

Order never arrived:
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.If the shipping address was correct, get in touch with us noting your order number. We'll see what can be done. 

 

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Refund Policy for Non-Apparel Products

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vroomboiz.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@vroomboiz.com and send your item to: 4054 Garvey Way, Riverside CA 92501, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4054 Garvey Way, Riverside CA 92501, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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